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Questions
about Prepaid (Super Naba)
Questions
about Postpaid (Saba)
Questions
about Prepaid (Super Naba)
1.
From where do you get your mobile number?
2. What happens
once you make the first call when you buy Super Naba?
3. What will
happen after the validity period?
4. What will
happen if it gets disconnected after grace period?
5. What will
happen if you make a mistake ten times while recharging your line
with a scratch card?
6. What are the
available features on Super Naba?
7. How do I
know remaining balance on my prepaid card?
8. What is a
Scratch Card?
9. Can I use
my Prepaid card to make International calls?
10. What will
happen if I make a mistake thirty times while recharging my line
with a scratch card?
11. What is
the procedure if I lose my SIM card and there is no data in the
system?
12. What is
the procedure if my SIM is rejected by the system?
13. Is there
change of ownership option for Prepaid lines?
14. Are there
detailed bills for the calls I make?
15. When I load
a scratch card and there are already units and grace period in the
old card, does it add to it or do I lose the previous units.
16. What happens
if the line is disconnected for a period of six months?
17.
Can I use my Prepaid when traveling abroad?
18- How do I connect to SabaFon International Roaming Service?
>> Questions
about Postpaid
1.
Can I choose a number before buying a line?
2. Do I have to pay every month or
can I pay once every three months?
3. What happens if I lose my SIM
card? Or when it develops a fault? What is the procedure?
4. What happens if I don't pay my
bill and the line is suspended? Do I have to pay any amount in
order to reactivate my line?
5. Is there a change of ownership
option in case I don't need the number any more?
6. What is my limit before it is
disconnected?
>>
Answers about Prepaid ( Super Naba)
1.
From where do you get your mobile number?
You dial 233
Prepaid
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2.
What happens once you make the first call when you buy Super Naba?
The system tells you how many units you have and the validity
period.
Prepaid
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3.
What will happen after the validity period?
You will enter grace period and when it is over you will be disconnected.
Prepaid
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4. What will happen if it gets disconnected after grace period?
You can reactivate super naba line by one of the scratch cards below and the system will deduct 30 units automatically reactivation fee as you see below:
New validity and grace period after reactivate super naba line |
| Scratch Card |
Units |
Validity Days |
Grace Period Days |
Account Balance(Units) |
| Budget |
30 |
0 |
3 |
0 |
| Extra |
80 |
10 |
5 |
50 |
| Bronze |
200 |
20 |
15 |
170 |
| Silver |
300 |
35 |
15 |
270 |
| Golden |
500 |
65 |
15 |
470 |
| Platinum |
1200 |
95 |
15 |
1170 |
Prepaid
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5. What will
happen if you make a mistake ten times while recharging your line
with a scratch card?
It will be suspended temporarily, but you can unsuspend it by
calling customer service at 211.
Prepaid
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6.
What are the available features on Super Naba?
- Clip
- Clip Professional
- Call Waiting
- Call Hold
- Call Barring
- Call Forwarding
- Follow me/ Divert
- Multiparty Conference
- Yemen Call
- International Call
- SMS
- MMS
- MSN
- VMS
- Info Service
- Roaming
Prepaid
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7.
How do I know remaining balance on my prepaid card?
- There are four ways:
- By dialing 233, it will be charged 2 units per call.
- By voice message when you make the first call every day.
- By this code (*102#) and it is for free.
- By end of any Call or SMS you will see SMS flash show you the last balance and it is for free.
Prepaid
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8. What is a
Scratch Card?
- Scratch card is what you use to recharge credit in your Super
Naba account.
- Scratch cards are available in different denominations. You
can purchase the card that is most suited to your needs, based
on your budget, the number of calls you plan to make and duration
you wish to use the card for.
- Scratch cards are available in over 720 locations in Yemen for
more details about Scratch Card available locations, click here
P.O.S
- A scratch card can only be used once.
Prepaid
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9.
Can I use my Prepaid card to make International calls?
You can use your prepaid card to make international calls as long
as you have sufficient credit in your account.
Prepaid
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10.
What will happen if I make a mistake Thirty times while recharging
my line with a scratch card?
It will be deactivated and the number 222 will be suspending and in this case you have to call to 211 or contact with any service center to release it again to recharge the line, and if you make 10 times after we release it the system will automatically delete the line.
Prepaid
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11.
What is the procedure if I lose my SIM card and there is no data
in the system?
You must first come to the company and a SabaFon agent will ask
you five questions that are especially prepared for this procedure
to provide proof of ownership, and will compare it with our data.
If you answer 50% we will tell you to go to the police station to
report that your line was stolen and they will give you a statement
letter that is stamped. You come to us the next day or the same
day and we will replace a new SIM, which costs 1,650 YER, and we
will make a new contract for you so that we can enter data in the
system.
Prepaid
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12.
What is the procedure if my SIM is rejected by the system?
See answer for question 5.
Prepaid
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13.
Is there change of ownership option for Prepaid lines?
Yes
Prepaid
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14.
Are there detailed bills for the calls I make?
No detailed bills for Prepaid can be provided.
Prepaid
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15.
When I load a scratch card and there are already units and grace
period in the old card, does it add to it or do I lose the previous
units.
whatever the new card
gives?
If you had units in your account new units will be added to your
existing balance and the grace period will change according to the
grace period of the new card.
Prepaid
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16.
What happens if the line is disconnected for a period of one months?
You lose your line because the system will automatically delete the line if it is not reactivated within one month after the last date of grace period.
Prepaid
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17.
Can I use my Prepaid when traveling abroad?
Yes.
Postpaid
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18.
How do I connect to SabaFon International Roaming Service?
SabaFon International Roaming Service is available now with SabaFon Prepaid service.
Postpaid
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>>
Answers about Postpaid
1.
Can I choose a number before buying a line?
Yes.
Postpaid
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2.
Do I have to pay every month or can I pay once every three months?
You have to pay every month; if you don't it will be disconnected
until you pay.
Postpaid
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3.
What happens if I lose my SIM card? Or when it develops a fault?
What is the procedure?
Bring your I.D card and 1,650 YER & If you cannot come, you
can write an authorization letter for someone who has a valid
ID and this person can receive the new SIM on your behalf.
Postpaid
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4.
What happens if I don't pay my bill and the line is suspended?
Do I have to pay any amount in order to reactivate my line?
No, you just have to pay your bill and it will be reactivated
within 24hrs.
Postpaid
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5.
Is there a change of ownership option in case I don't need the
number any more?
Yes, first you have to pay all your outstanding bills till the
last day and then pay 3500 YER. Both the customers must be present
in SabaFon office with their I.D. cards in order to sign the new
agreement.
Postpaid
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6.
What is my limit before it is disconnected?
There is no limit. You must pay every month no matter how much
the amount is, but if it exceeds the deposit you will be called
to come and pay the bill. If you do not pay within two days from
the day you are called, your line will be disconnected immediately.
Postpaid
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